Job Description:
Title: Cashier/Dispatch Part Time – Full Time
Reports to: Manager / Owner
Company: Key Airport Parking
Hourly Wage: $9.00
Position Summary:
Responsible for cash and credit card transactions for daily parking customers.
Key Responsibilities:
- Greets each customer in a friendly and professional manner
- Accurately processes all transactions
- Accurately accounts for daily transactions and activity
- Provides quick and pleasant customer courtesy, service, and satisfaction
- Answers telephones
- Cooperates with all team members to provide the best possible service to all internal and external customers
- Keeps all areas in office and cashier booth neat and clean
- Assists customers with all Key Airport Parking programs and all inquiries
- Fills water cooler, as needed
- Follows all company policies and procedures as set forth in the Employee Handbook
- Performs additional duties as reasonably requested by Management, especially during down times
Knowledge, Skills, & Experience Required:
- High school education or equivalent
- Previous cashier and/or cash handling experience
- A solid employment record and previous customer service experience
- Basic math skills are essential
- Ability to verbally communicate clearly in the English language
- Must be able to maintain a smile and courteous disposition toward external and internal customers
- Valid driver’s license preferred
GOLD STANDARDS – CASHIER
- Always work as a team
- Respect your co-workers and managers
- Think positively and strive to achieve excellence
- Come to work with a positive attitude and sunny disposition, ready to help
- Be responsible and always give 110%
- Be honest, have integrity, and remain loyal
- Go out of your way to make guests and co-workers feel special
- Maintain a professional appearance at all times
- Maintain a clean, clutter-free work environment
- Always remove trash as it accumulates
- Keep windows and all revenue control equipment clean
- Refrain from posting anything on the booth glass (i.e. posters, notes)
- Offer every guest our amenities
- Chilled complimentary beverage
- Accurately guide/inform guests on anything they may be unsure of, such as FiveStars Rewards Card, local attractions, and directions
- During every transaction, politely ask the guest if they have a coupon.
- Ask the guest if he/she has a FiveStars card and offer one if he/she does not
- Inform the guest of their charge before and after any discount has been applied
- Always announce the amount of cash tendered or the amount charged to the credit card presented
- Always present the guest with a receipt (entry ticket)
- Guide our guests to our website if they have additional questions or need any more information
- Sincerely thank every guest for parking with us and tell them we value their business