William P. Hobby Airport and George Bush Intercontinental Airport both were honored with “Best Customer Service” recognition in their respective categories at the Airport Experience Awards during the final evening of the Airport Experience Conference on Feb. 27, 2019, in Las Vegas.

In the first time that either airport has earned the honor, Hobby Airport was named the winner in the Medium/Small Airports category, while Bush Airport was named the winner in the Large Airports category.

“A big reason Houston is only the third city in the world with two airports given a 4-star rating by Skytrax is the commitment to providing everyone who comes to Bush or Hobby world-class customer service,” noted Houston Aviation Director Mario Diaz. “This honor highlights that commitment, the effort of so many who make it possible, and proves that we are on the right track to both meet our customers’ needs and earn a coveted 5-star rating.”

Both airports cited the all-encompassing “Houston Friendly” training program as one of the reasons for their excellent customer service. They also credit consistent positive feedback from customers, active “Secret Shopper” programs, attention to detail and timely response to customer feedback, and the regular recognition of staff and tenants for their work.

We Share that Spirit

With exceptional and attentive employees, Key Airport Parking shares the spirit of extraordinary customer service embodied by Houston’s airports. The next time you’re flying out of Hobby trust us with your parking needs. Reserve your parking spot here!